Car Rental – Problems and Solutions

Even after the technological evolution with web and mobile applications in the Indian car rental industry, we still face numerous problems while booking a vehicle in the organised as well as unorganized car rental sector. The most common and serious problems faced by customers today are lack of a flawless aggregator model for the individual as well as corporate sector for making convenient vehicle bookings, high fares charged by vendors, lack of a platform to compare the fares and amenities of all vehicles, personalized car search platform, unavailability of reserved car or not getting the preferred vehicle etc.  Even the vendors and corporate industry sector also face serious problems in managing their vehicles and customers and employees.

Resolution of these problems is very difficult at times when the customer is looking for a timely and appropriate service. Zugo is a Marketplace Aggregation Platform for the unorganized vehicle rental industry which aims to provide a variety of services in B2C, B2B (MSME and Corporates) sector. Zugo makes the vehicle bookings more convenient by helping in real time localization search where the system  allows the customer to search all the nearby vendors and their vehicles along with their specifications and fares; system checks the availability of the preferred vehicle; system also facilitates multiple filter options to help the customer to select his preferred vehicle; helps the customer to hold his preferred vehicle for some time, and also provides the customer a clear picture of the various correct fares for different vehicles. With Zugo, the customer experiences the best quality and timely service for his preferred vehicle.

Zugo not only provides customer services but also help the vendors and corporate sector too. Its vendor application is an excellent platform where vendors can publish their fares and vehicles with maximum transparency so that the customer can directly make a choice of their vehicles. The problems faced by taxi operators and cab drivers in terms of pricing; idle time for vehicles, unavailability of customers, slow growth in business etc. are completely solved by Zugo today.

Brand Zugo hence has a threefold dimensional solution for the general customers in market, vendor and also the corporate sector. It helps in a significant reduction in the present day car rental industry problems through its integrated services.

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